Master the operational administration, guest service coordination, and digital office management required to support modern hospitality, travel agency, tour operating, and destination management enterprises. This course covers reservation management, travel documentation processing, basic commercial correspondence in multilingual settings, front- and back-office billing procedures, and customer relationship management (CRM) workflows. You will develop the practical capabilities needed to operate industry-standard Property Management Systems (PMS) and Global Distribution Systems (GDS), manage supplier invoices and travel vouchers, handle customer inquiries and feedback professionally, coordinate schedule changes and logistics with service providers, and ensure compliance with travel consumer protection laws and tourism regulatory standards.